I have Axvoice phone service. I wish they had it back.?

I am unable to call one number or receive any calls from this number. The number is long distance. Live chat for support is Mr. Cooper who happens to be a. automated computer. Email support is a joke so if any of you have had this problem and can tell me how to fix it, I would appreciate it. My number comes up with someone else name. He no longer pays for Axvoice. I get his calls as well as mine if I get any calls. I have even called 2 numbers for customer service. No one is near their desk. Surely, it doesn't take a rocket scientist to correct their problems. I can't even make a call to my neighbor without calling the area code first. Please help ! Jo Ann I do have great Linksys router and high speed internet, upgraded phones and have tried it all.