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Can my car insurer choose NOT to automatically renew my policy, even though I pay via Direct Debit?

I have been stopped by the policy today (23rd Jan 2013) for driving without Car Insurance which made me feel sick at the shock of this being the case. Fortunately, given the circumstances that are explained below, they looked in favor of my situation and let me off with just charge to recover my vehicle from a local recovery yard when my car was seized at the time I got stopped.

The situation is this...I was stopped by the policy for driving without insurance. It would appear that the insurance company had ended my policy at its annual anniversary on 16th November 2012. The insurance company or should I say broker (RescueMyCar.com aka NCI Insurance) claimed that they attempted to write to me 3 times but had no response from me. However, I had previously informed them back in April 2012 over the phone that I had moved address, only 1 mile down the road, this was evidenced by the fact my driving license that was issued to the police beared my new address and I was indeed the owner of the same vehicle. However the insurance is claiming to have had no knowledge of my call to inform them of the change and had not heard from me since I originally took the policy out in November 2011.

Meanwhile back at the Police Station, the officer informed me that I have a case against the insurance company to recover my loses. This is on the basis that given I pay via Direct Debit and as the Insurer was aware, I had not informed them of any material changes in the last 12 months. Therefore a new policy could and should indeed have started even if they had found an alternative provider within their brokerage. Furthermore, given I did not reply to their correspondence like most insurance companies/brokers would have assumed I was happy to take out a new policy with a new seemless Direct Debit.

I have to also point out that the company still had a valid mobile no. and email address. In fact I checked my Google Account and they had in fact emailed me 8 times in the last 12 months but none were to attempt to make me aware of the insurance ending and no subsequent renewal. All the emails were just simple marketing letters. For the really serious stuff, they just relied on good old fashioned post and none of the more modern methods of communication. I fully appreciate that I too have a duty to check my bills and direct debits but who really does as long as they are getting paid, furthermore companies soon get in touch when they are owed money, I would have thought an insurance company would have been more than keen to pick up the phone and offer me a renewal quote.

So with all the above, can my car insurer choose NOT to automatically renew my policy, even though I pay via Direct Debit? and knowingly put me at risk of driving without using all methods of communication to inform me.

6 Answers

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  • 8 years ago
    Favorite Answer

    Sorry but it's your responsibility to ensure you're legal to drive, not an insurance company's. Your policy would have been set for 12 months (paid monthly - direct debit) and there's no requirement at all for the insurance company to automatically renew the policy once that 12 months is up.

  • .
    Lv 7
    8 years ago

    Did it not occur to you that the insurance company had not sent you a renewal quote, or any indication that your insurance had been renewed? Or that they hadn't sent you a new certificate, either by post or e-mail?

    They seem to be unaware of your new address - you should have written to them to confirm it, just like you did with the DVLA to change the address on your licence and V5 registration document.

    The information you say the police gave you doesn't make sense - either you were insured, or you weren't.

    If, as you claim, your insurance wasn't renewed, then you were uninsured - the police wouldn't say "Never mind, it's not your fault, we'll let you off".....

    Something about your story just doesn't ring true - but in any case, it is YOUR responsibility to make sure that you are insured.

  • ?
    Lv 7
    8 years ago

    The cops are wrong. I can see why they didn't charge you, but that's because they had little chance of a conviction and not because your policy was valid.

    It's their job to send out written letters advising you of what's going on, and they did. It's your job to make sure they know of your current address, and you didn't. Here's the problem; they have written records, you have your word that you called them.

    If you challenge them legally in this situation, you'll lose. Be happy that you didn't get charged with driving uninsured, because you really caught a break this time. But you've got nothing in your story that will convince a judge you had reason to believe your insurance was valid.

  • 8 years ago

    Would You prefer that they start taking money from Your account without Your permission? What they did was standard practise.

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  • ?
    Lv 6
    8 years ago

    Yes they can.

    And it seems very unusual that you say the Police let you off for being uninsured.

  • 8 years ago

    Can they? They DID.

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