Confused about online returns policies for goods under warranty?

All goods bought online from a business seller (as these are) are covered by the distance selling regulations

Under those regulations you have several rights- one of which is to return goods within 7 days

This is a legal right and nothing to do with their returns polcy

Several of the things in their policy are contrary to your rights under the DSR.AND the sale of goods act

1) you do NOT return it to poland - you return it to them

2) you are entitled fo a FULL refund no matter HOW you return the goods. If they think you have damaged them then they have to sue you.

and there are loads more

Its not that their policy is unfair its that its illegal cos it completely ignores the sale of goods act and the distance selling regulations.

The problem is - how would you enforce your rights once they have your money?

(it would appear they are a basically a front for a polish company)

I would advise you not to touch them

Buying some items online can be tricky. Especially big, bulky, heavy items because the shipping costs are huge. Yes, most offer a repair or refund (depends on the warranty) but you have to pay return shipping plus re shipping of the replacement or fixed item. Most new items come well packed and are unlikely to be damaged or missing parts. It happens, but it's rare. Unlike a store where you can go back in and get help or advice (lots of items bought on line actually require you to assemble them yourself) an online store may not offer any after sales support or advice. You certainly don't buy online with the expectation that you'll return it for a refund or exchange simply because the extra shipping costs and sometimes re stocking fees are very high. Personally, and I'm a huge on line shopper and eBay buyer (over 1,000 purchases) I'd buy your pram from a local store. See if they'll price match the online store (or meet you halfway). That way you get a pram that is already assembled (store do that part for the customers) and if there are any issues, you have a place you can get to easily and a real, live person to deal with. So, yes buying online might seem a cost saving (and it will be if everything goes smoothly) but if things go wrong or bad, it's going to be a expensive drama to get the problem sorted.

They are obliged to make good any fault.

The only difference is that you have to pay for it's return to the supplier. If the goods really are faulty then you are entitled to the postage refund.

It's a bit of a con really, If as you say it's from Poland then WHO KNOWS Is there a contact the supplier on the page you are viewing, if there is , ask them to clarify. Personally I don't like e-bay. I have never had any problems with amazon as thery are usually local suppliers ie U.K

It sounds like a crap company to deal with.

Whilst returns are a pain, they come with the territory,

let someone else deal with the problems, this company seems to be trying to circumvent the sale of goods act, let others break them,

and check out the amazon company, or just shop around further, are there no shops within striking distance (Mothercare?) that sell what you want, or other specialist sites with a good reputation?

http://www.moneysavingexpert.com/shopping/

How soon do you need the Pram as often it is worth just seeing if others advertise at a later date.

Or check out this place they look interesting?

http://www.online4baby.com/3-wheel-twins