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Keyboard and mouse stopped working?

Dell XPS 15 using Windows 7. Computer had been sitting for a while but otherwise, nothing has happened to it. The keyboard and the mouse don't respond when I turn the computer on and get to the login prompt. When I press F12 while it's booting up to go to the setup menu, the keyboard does respond so I can choose safe mode, safe mode with networking, etc. but when it gets to the initial login screen where you input your password, i cannot get any further because I cannot type. the mousepad does not work either. It seems like it's locked or something (since it works from the boot menu). any ideas?

Update:

used windows 7 professional disk for system repair, it did its thing, the keyboard and mouse worked the whole time. Finally booted up normally, keyboard and mouse stop working.

3 Answers

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  • Anonymous
    8 years ago
    Favorite Answer

    If you have a Windows 7 installation DVD/CD, try booting from it. If your keyboard & mouse pad still don't work, it's likely you have a hardware problem.

    If they do work, then try doing a repair install of Windows, as your system has become corrupt.

  • Anonymous
    5 years ago

    what style of keyboard mouse connection is that? USB? Are they linked to slots on the back or front? Or on they a hub? examine the connections and, in the event that they are USB, attempt reinserting into diverse slots. good success

  • Anonymous
    8 years ago

    Do you have Function button sometimes the function button is active when windows loads you may have disable it sometimes its blue or purple .

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