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What's wrong with my printer?

I have an HP Photosmart 6510 printer and recently it has been skipping every 7 to 8 lines. I had the printer clean the printhead and I noticed when I tried that it wouldn't align. What's wrong with it?

*note*- one time I accidentally unplugged it before turning it off manually. Hope that didn't contribute to it messing up, but it seems that after I did that, is when the problem started.

2 Answers

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  • 8 years ago
    Favorite Answer

    It could be your ink cartridges. You need to follow the HP troubleshooting steps here:

    http://h10025.www1.hp.com/ewfrf/wc/document?docnam...

  • ?
    Lv 6
    8 years ago

    Hello Matt,

    Try printing a test print direct from the printer control panel.

    If the problem persists when you do this, then you may have a problem with its main stepper motor.

    This motor can become damaged if, while power is on, someone pulls a jammed paper from the printer.

    Regards,

    Robert.

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