return item at hollister?

RETURN / EXCHANGE POLICY

EXCHANGE OF MERCHANDISE PURCHASED ONLINE

We exchange any merchandise in resalable condition with a copy of your original invoice. You have three options to exchange your merchandise:

Perform an online Speed Exchange

List the items you want to exchange on your invoice and send the items back to:

Hollister Co. Returns Department

100 Hollister Co. Way

New Albany, OH 43054 USA

Exchange the items at your local Hollister Co. store.

You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT A STORE

If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Hollister Co. stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.

Within 60 days of purchase, if you have the original sales receipt, Hollister Co. will refund the value of the merchandise based on the original form and amount of payment.

A Hollister Co. merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.

Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.

If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 14 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

Hollister Co. requires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.

Purchases made at a Hollister Co. outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and merchandise credits cannot be redeemed for cash unless required by law.

Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.

I've labored in retail for just a few years now and as long as you've gotten the reciept you won't have a crisis. Probably, they won't even say something about the one pair now not having tags. Just take it in and go to the registers and say that you must make a return because they don't match.