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Return/Exchange Policy for Payless Shoes?

I purchased 2 pairs of shoes at the beginning of March (so about 2 1/2 months ago) and they both seem to have issues with them. One pair, a wedge, has the sole starting to peel up at the back. One of the shoes on the other pair has the inside fabric peeling up around the toes area, causing discomfort when worn. They both have been worn, and do show signs of wear. I'm wondering if Payless will do anything about this, or should I just find some glue? Thank you!!

3 Answers

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  • Jesse
    Lv 7
    8 years ago
    Favorite Answer

    When you make a return, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail. Worn shoes are not returnable.

  • ?
    Lv 4
    5 years ago

    Payless Shoes Return Policy

  • ?
    Lv 4
    5 years ago

    Hiya. I do work at payless and suppose it or not however there is not any return policy which imply u can return whatever!!!!! And not using a a reciept u can only get store credit score or a fair alternate for wat they are worth at the time u go bak in. Oh and FYI in the event that they dont have ur size at the retailer u went to ask for a close with the aid of store that has ur measurement and u get $three off of the footwear although u already paid for them. So dont fail to remember ur 3 bucks off. And when I mentioned there's no return coverage i imply anything goes!!!! We have got to return them although they're worn out or torn up its crazy people take advanage of it where i work people carry historic shoes that we dont even raise anymore. Even soiled shoes which are sooo worn out. They desire a return policy sooo bad!!! Good i am hoping i helped u out

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