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Ebay listing that lies by omission?
Does lying by omission violate ebay policies? For example, if there were a listing for a used xbox, and all the description says is "works great!" and it shows up without cables or controller, just the xbox, does this constitute fraud in ebay's eyes? The listing didn't say they weren't included but it didn't say they were included either. Is it reasonable for the buyer to expect these items to be included since they are essential to the function of the item being sold?
If anyone happens to know of an ebay policy that answers this question I'd appreciate it.
A lot of talk about the picture but I didn't describe it? The listing had one picture, it's a close up of the front of the xbox. The xbox is on, with the green light. Cords are visible exiting the system in the background.
7 Answers
- 8 years agoFavorite Answer
SInce the photo showed the cords it would be naturally assumed they would come with the unit whether they were mentioned or not. I'd ask for the cords or return as "item not as described" (so you won't have to pay for return shipping) and get a refund.
Source(s): Ebay Powerseller - 13 Years - 8 years ago
No not possible sorry. All he was selling was the unit not the cords or attachments. You only get what the auction says you get and if all it said is "works great" then its your fault you openly bid and won the item. Your best bet would be go get cords and stuff and make sure the unit "works great" before filing any kind of case against the seller. the seller doesn't have to include anything, plus the picture in the auction should show you what you get in the auction.
Source(s): reasonable-sale-lots on ebay for over 10 yrs - krn001Lv 78 years ago
Sellers must accurately describe what they are selling. If they use a photo with accessories that are needed to make item work than they need to explain what isn't included. Copy & save all pics listed from the auction & print it out for your records.
Contact the seller to either ship what is shown or you'll open a claim.
Source(s): ebay seller since 1999 - GinoParisianLv 68 years ago
The seller said the Xbox "works great!" In fact, the Xbox doesn't work at all, since it can't be plugged in.
That's a lie. Open a SNAD claim and get your money back. Insist on the seller paying for return shipping because s/he knew the Xbox wouldn't work if it couldn't be plugged in, and therefore deliberately deceived you.
Be sure to leave appropriate feedback to warn others.
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- LOTR-FANLv 68 years ago
It would be sensible for the seller to state what is not included (such as batteries not included- or whatever)
BUT there is no ebay rule to omitting what is NOT included in the listing (such as the table this is photoed on is not included)
I would expect a buyer may like to ask these type of questions first, especially when reading a very short description and the item specifics, especially if they were not shown in the photo
Source(s): eBay TRS Powerseller - 7 years ago
buying any thing used expect this and these problem the only plausible argument I see you having is if it was brought new and it did not come with everything then you have a argument until then you got what you paid for.
