Bran New DELL Laptop Problems?

It sounds like you got a bad hard drive right out of the box. It happens. If they got this from a local store there is a chance you can exchange it. If not call Dell and see if they will. The key word to use is I am not happy at all about this being bad right out of the box. Also tell them, if they keep saying no, that you want to escalate the problem. That way you get a call the next day from a more agreeable person. Stay firm and keep insisting that you want them to exchange it since it was bad right out of the box. If worse comes to worse arrange to have it sent in.

Your new Dell has a one year factory warranty and support contact them to locate a close authorized repair center for the key board problem. http://www.dell.com/support/home/us/en/19?c=us&l=e...

As for the freezing it would depend if it is a program or the operating system or the browser that becomes non responding as how to fix it. If you have not created the W8 operating system recovery disc set for your new laptop do so as soon as possible.

Windows 8 is new so this link may help in learning how to navigate through it. http://features.en.softonic.com/essential-guide-to...

Use the touch pad or a mouse in Windows 7 http://features.en.softonic.com/windows-8-guide-ho...

Call them up and ship it back. It's brand new, so it's their fault.