Hewlett-Packard extortion?

Question

I purchased a Hewlett-Packard OFFICEJET PRO 8600 last week.  After installing the CD that came with it as well as my SSID for my IPAD my computer wont print.  I have great printing with my IPAD however (2-sided).  I called up several HP help lines (none in the U.S.) and they wanted to charge over $100 a year for my printer to work!  They also said that my computer was full of dead files, corrupt files, Temp files and a host of other bugs. I was told that my McAfee  was useless. For their price I could have a clean computer always,  I was told that once a month someone would call me up and ask how my computer was.  Is this the way it's done now?  Where can I get a number to HP that will let me print and not have someone berate my 5-year old computer?
The printer is really nice.  I was surprised to have it print 2-sided.   I hope I don't have to throw it out.

Bob · Accepted Answer

Hello, HP support Forum this site will help with your problem or problems, and information that you may need...
http://www8.hp.com/us/en/support-drivers.html 
                                                                                                                                             F-11. This will take you to a HP support window, click system recovery. It will take some time to complete...

This site is very good for computer...
http://h10025.www1.hp.com/ewfrf/wc/softw… and click CHECK NOW it will do a lot of repair for you and you just wait for it to finish...

Creating Recovery Discs and or repair disk, Saving a Recovery Image to a USB Flash Drive in(Windows 7). Just go to back and you can do it there.

Call hp pre-sales support  @ 800-752-0900 
Call technical phone support @ 800-474-6836. 

Wire less printers    
 
Pleae download and run HP Print and Scan Doctor utility which should resolve most of 
printing issues.

http://www.allaboutprinters.biz/
 
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-106151-2&cc=us&dlc=en&lc=en...=


 Hey, I enjoyed your question, I have worked as a technician most of my life,  I hope I have helped you... 
  Good luck... 

Source(s):
CompTIA A+ Certified Computer Professional

Anonymous · Answer

It sounds like it's your 5-year old computer that's the problem and not the new printer. My best advice is that you backup all your important data from your computer and then format thge hard disk and do a completely fresh install of Windows.

Computers do collect a lot of garbage over time, especially if you don't keep them properly maintained. If you don't feel able to maintain it yourself then $100 a year doesn't sound like a bad deal.

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Hewlett-Packard extortion?

2 Answers