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Help with wireless intenet connection? Windows/Dell laptop?
OK. I have had this laptop for about a year. I am at graduate school and when at school and at my apartment at school I am using the universities wireless internet. I have had no problems with connectivity to that network.
I am home right now and am unable to browse. I was just home 3 weeks ago and the internet was fine.
The homepage doesn't load and then says 'server not found', when I open the network and sharing center and run diagnostics it states that 'there may be a problem with the DNS server'. When I click on get more info it says, 'the DNS server may not be available'.
I have checked in Services and my DNS server is started, I stopped and started it again. I've done IP config/release and renew and flushed DNS.
I was just recently house-sitting for a friend of mine and this happened with her wireless internet too. I couldn't get on with the same error. When I look at the wireless connection in the bottom right corner it says I'm connected with good strength and the network map shows I'm connected but if I click on the network map to look at it closer there is a dotted line between my computer and the router and a solid line between the router and the internet. I can ping my router in both situations (my house and the house I was watching) but I can't ping a website.
Any ideas? I have no idea what could have happened because it has worked every time I've gone back and forth from school to home until now.
Also, I think it's worth noting that I have an iPhone and I haven't had any problems with that on either network, works fine.
2 Answers
- Dell Inc.Lv 78 years agoFavorite Answer
Hi Rosie-doll Too,
Try updating the wireless drivers. You may download and install the latest version from the link below:
Enter the system Service Tag and click on ‘Continue’. Select the operating system and it will display a list of available downloads.
You may also try disabling the anti-virus and firewall temporarily to see if they are blocking the connection.
When you face the issue, try using the network troubleshooter to resolve the connectivity issue. Check the following link for steps:
If you continue to face the issue, you may try deleting and recreating the profiles for networks with which you face the issue. The steps are:
1. Click Start > Control Panel. In the search box, type wireless, and then click Manage wireless networks.
2. Right-click the profile for your wireless network and click on Delete.
3. Click OK.
4. Once the profile has been deleted, go to the available wireless networks and choose to connect to your network.
5. It will ask you for the network key. Please enter that. A new network profile will be created and you should be connected.
Hope this helps.
Regards,
GauravS
- Anonymous4 years ago
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