Spa Hotel Rubbish Check In&Out Times....?

Question

Ok so im going to sound cheap here, but, ive just booked an over night spa package for myself and my partner, includes a few treatments, dinner, breakfast facility usage and a room for the night.

It said nothing online about check in/out times, i assumed check in would be around 12, and check out at around 11-12 the next day.

I called the Spa, and they told me check in was at 3pm, my body massage booked for 4pm for a hour, 5.30 was my facial (till 6) then dinner at half 6 till 8.

The spa facilities shut at 9pm, and im not going to swim etc after a 4 course dinner, ill be sick!

Spa opens at 8am, but weve been booked in for breakfast at 9am so say until 9.30-9.45.

We are basicly not going to get to use all or any of the facilities...

This overnight package has cost me over £300, am i sounding tight? Or do you think i have a right to say something? Would you? If so, what would you say in the email?

Please dont respond with harsh comments, im just curious....

Valleycat1 · Accepted Answer

Almost every hotel I've stayed at has had a 3pm check-in and check-out usually 11AM or noon at the latest.  Sometimes they can let you in a little earlier or will let you do a late check-out, but that depends on their cleaning schedule.  This is normal and all you can do is ask politely whether you can check in early or plan on a late check out (which usually is 1PM or so).

Bri · Answer

> "... i assumed..."

What are you going to email? That you assumed something when you could have checked for the price of a phone call?

You have a "right" to research properly next time so that you satisfy yourself that you're paying for what you want.

Trending News

Spa Hotel Rubbish Check In&Out Times....?

2 Answers