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How to manage my anger?
I work in customer service and deal with some really great customers, but also some really rude ones and I take their actions personally. The more bad experiences I have, the more I just hate all people. I used to be so friendly, but now I find myself so intolerant and impatient with everyone, even offending some of my great customers without meaning to. Changing jobs is an option, but anywhere I work will be dealing with people on some level. How can I be better at dealing with people and my anger?
2 Answers
- 8 years ago
Besides beating your customers down, it's bad for business...
I worked in customer service 60% of my life and this always worked for me
Pretend their rudeness is a French Dialect. Or a run down English. Whatever they say that is rude or offensive, translate in your head a nicer version of what they said. Then respond as if they asked the nicer version to begin with
- Anonymous8 years ago
What they say is true, retail makes you hate people. I feel the same way but not to the same degree. You need to work on yourself and not letting the way other people treat you affect the way you treat others. Dont be like them, please. One thing to remember is that its not you its them. Theres is nothing wrong with you when people act douchey, more than anything it tells you what kind of people they are. Dont turn out like them. Learn to control your anger. Take deep breaths. Walk away and come back if you can. Just nod and smile. It gets over quickly.
Source(s): Worked retail forever
