KIGRPS-130829: Oops! Member list is not accessible?

Question

Description: Some customers are reporting that they are unable to access their pending members list and are instead getting a big frowning face with the message:

Oops! Member list is not accessible

Current Status: UNRESOLVED - Gathering affected Group names

Workaround: Check the management 'access controls' to see if the members list is 'Off.' If it is, turn it back on but let us know!!

Additional Details:
If you are experiencing this issue, please Answer below so we can attempt to gauge the impact of the problem. Please provide your Group's name as well!

IMPORTANT NOTE:This Known Issue post is for Yahoo! staff to communicate current known issues to benefit Yahoo! customers. We do not gain extra Answers points for questions added to this “Known Issues” category.

Thank you for your patience as we work to resolve this issue!

Pablo · Accepted Answer

Hi, 

To elaborate a little on the above:

o Go to "Management > Control Panel"
o A list of sub-menus are presented:  Group Settings, "Access Control", Moderation ...
o Click on "Access Control"
o Under the "Moderators Only" column, ensure the "Members" row is selected.

? · Answer

hacienda-parents

Selecting: Management > Control Panel does nothing (no screen change appears). 
I do not see a "Access Controls" option under the Management drop-down. 
Therefore, I cannot see if the members list is Off.

We are a school expecting to add 100 families to this critical communication list.
Please fix this!
I'm in the SF Bay Area and am happy to help troubleshoot.
Thanks!

? · Answer

my problem was fixed after I set access controls so that only moderator can view and access members

pvkid · Answer

Yes my  radio button is checked but when I try to change it I get "You're not allowed to perform this operation."

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KIGRPS-130829: Oops! Member list is not accessible?

4 Answers