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KI-MSGN6428643: Unable to delete or edit mobile number on Windows?
Description: This addresses an issue where customers are reporting that they are unable to edit or delete their mobile number in the Yahoo Messenger Windows client version 11.5.0.228
Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.
Workaround: There is no workaround at this time.
This Known Issue post is for Yahoo! staff to communicate current known issues to benefit Yahoo! customers. We do not gain extra Answers points for questions added to this “Known Issues” category.
18 Answers
- Anonymous7 years ago
this is for sure getting to be very poor for yahoo not to fix the problem with editing and deleting mobile numbers its been way to long you should have it resolved or be able to help change the number if we call in to get help
- 6 years ago
As of Sept 2015, this is still an issue. Only way around it is to not put in your mobile number when creating your profile. If you ve already put your number in and no longer want it associated with your profile, put in a random number in the field. Yahoo Messenger will accept that.
- 7 years ago
Came across this 3 month old question and looks like the problem is still going on. I can't get rid of my old number either. I click on edit and it just takes me to mobile.yahoo.com with no option of deleting. It is frustrating. Uninstalling, clearing the cache, nothing worked.
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- Anonymous7 years ago
Until now, no action taken by Yahoo to fix this issue. Very annoying and frustrating.
- Anonymous8 years ago
So after more than a month, there is no answer to how to handle this issue? Even if you said "We found the problem and it will be corrected in the next release." that would be better than just nothing.
- Anonymous8 years ago
I just want to stop all the Yahoo notifications on my mobile, didn't realise there would be so many.
- 5 years ago
well its 2016 and there is still no fix maybe i need to delete my messenger and redownload it maybe that will work 3 yrs hmmmmm how long does it take to fix a problem?
- 7 years ago
this is just great...had I known, I wouldn't have bought a new phone and got a new number today and now I can't change it on my messenger...this sucks !
