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Description: This addresses an issue where customers are reporting that Yahoo Messenger is sending months old instant messages and/or SMS messages

Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: There is no workaround at this time.

Description: This addresses an issue where customers are reporting that they are unable to edit or delete their mobile number in the Yahoo Messenger Windows client version 11.5.0.228

Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: There is no workaround at this time.

Description: This addresses an issue where customers are reporting that they are not able to all or some of their Facebook friends online in Yahoo! Messenger.

Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: Please try un-linking and re-linking your Facebook and Yahoo! Accounts with the steps below:

http://help.yahoo.com/kb/index?page=content&id=SLN...

After you have re-linked Yahoo! Messenger and Facebook and you're still unable to see all or some of your Facebook friends online, please follow the steps in the article below:

http://help.yahoo.com/kb/index?page=content&id=SLN...

Description: This addresses an issue where customers are reporting that their Yahoo! Messenger Conversation History is missing entirely, missing parts, or not seeing history for one or more contacts.

Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: There is no workaround at this time. If you are experiencing this issue, please reply to this Known Issue post with the following information:

1. The Operating System installed on your computer

2. The browser you are using

3. Any and all error messages you may be receiving.

Description: This addresses an issue where customers are reporting that they are not able to use the Voice Conferencing feature correctly due to not hearing voice and buttons not functions correctly.

Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: Please try performing the troubleshooting steps in the article below:

http://help.yahoo.com/kb/index?page=content&id=SLN...

If you're still unable to use the Voice Conferencing function after performing the steps in the article above, please reply to this Known Issue post with the following information:

1. Operating system installed on your computer

2. The version of Yahoo! Messenger installed

3. Steps leading up to the error and any error messages you may have received

Description: This addresses an issue where customers are reporting that they are not able to all or some of their Facebook friends online in Yahoo! Messenger.

Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: Please try un-linking and re-linking your Facebook and Yahoo! Accounts with the steps below:

http://help.yahoo.com/kb/index?page=content&id=SLN...

After you have re-linked Yahoo! Messenger and Facebook and you're still unable to see all or some of your Facebook friends online, please follow the steps in the article below:

http://help.yahoo.com/kb/index?page=content&id=SLN...

Description: This addresses an issue where customers are reporting that the Yahoo! Messenger for Mail feature is not visible or is missing from their Yahoo! Mail account.

Current Status: Our engineers are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: Try performing the steps in the article 'Why are features missing from my Yahoo! Mail account?':

http://help.yahoo.com/kb/index?page=content&id=SLN...

If those steps do not resolve your issue, please reply to this Known Issue statement with the browser you are using and the Operating System installed on your computer.

Description: This addresses an issue where customers may not be able to install Yahoo! Messenger due to a 'Installation Unsuccessful' error.

Current Status: We are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: Please use the standalone installer located in this help page:

http://help.yahoo.com/kb/index?page=content&id=SLN...

or the standalone installer located here:

http://rd.software.yahoo.com/msgr/11/standalone/ms...

This should allow you to download and install the latest version of Yahoo! Messenger successfully.

Description: Here at Yahoo!, we aspire to make the world’s daily habits inspiring and entertaining. More than ever, we’re focused on building products that are beautiful and meaningful for our users. Sometimes, this means we have to make tough decisions — like closing down features that we feel aren’t adding enough value for you. This helps us spend more energy on creating experiences that make Yahoo! the most fun way to spend your time.

With this in mind, we have decided to discontinue several Yahoo! product features. This will enable us to refocus our efforts on modernizing our core Yahoo! products experiences and of course, create new ones. You can find more details at the Yahoo! Messenger Blog and the following Yahoo! Help Articles:

Yahoo! Messenger Blog Post:

http://www.ymessengerblog.com/blog/2012/11/30/upda...

Yahoo! Help Article:

http://help.yahoo.com/kb/index?page=content&y=PROD...

Description: This addresses an issue where customers may not be able to get passed the 'loading online contacts' screen with the Yahoo! Messenger for Android Application.

Current Status: We are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: Currently there is no workaround. Performing the steps in the article 'Troubleshooting the Yahoo! Messenger for Android app'. The link can be found here:

http://help.yahoo.com/kb/index?page=content&id=SLN...

We're sorry to hear some customers have been having trouble using Yahoo! Messenger in Mail.

Our Engineering team is currently looking into this issue, and our goal is to resolve it as soon as possible. If you would like to aid in our investigation, please reply to this question and include information on the browser (including version) that you are using, as well as your operating system.

We appreciate your patience as we work on resolving this, and apologize once again for any inconvenience.

Description: This addresses an issue where customers may not be able to view cached links in Yahoo! Search.

Current Status: We are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: There is no workaround at this time. We apologize for any inconvenience caused by this issue.

If you are experiencing this issue, please answer this question with any error messages you are receiving or any information you feel may be helpful.

Description: This article addresses a known issue that some users experience when accessing Yahoo! Mail with the Chrome browser. Symptoms of the issue include:

Can't see Messenger in Mail contacts

Can't chat with online contacts

Unable to change Messenger status in Mail

Not receiving or seeing chat requests in Mail

Current Status: We have received several reports from customers unable to see the Messenger in Mail feature in Yahoo! Mail, when using the Chrome browser.

Resolution: None. We are currently working towards a solution for this issue.

Workaround: Please refer to the link below for the workaround:

http://help.yahoo.com/kb/index?page=content&id=SLN...

If you continue to experience this issue, please answer this question with any error messages you are receiving.

Description: This addresses an issue where customers may be unable to view their Conversation History in the desktop version of Yahoo! Messenger or Yahoo! Messenger in Mail.

Current Status: We are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: There is no workaround at this time. We apologize for any inconvenience caused by this issue.

If you are experiencing this issue, please answer this question with any error messages you are receiving.

Description: This addresses an issue where customers may be unable to add contacts in Yahoo! Messenger due to one or both of the following error messages:

There was an error in the server while trying to add a contact.

Your request to add a contact has taken longer than expected.

Current Status: We are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: There is no workaround at this time. We apologize for any inconvenience caused by this issue.