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asda refund policy not available on DVDs ?
recently I had to take back a dvd in its original packaging and unopened to asda. I expected no problem and the money to be refunded. sadly this did not happen. an exchange for another title was acceptable but not a refund. I have asked in store/e.mailed them for an explanation why this was not possible and was told 'its our policy' which isn't really informative. I know it doesn't really alter anything but can anyone really think of a really good reason why because it sort of makes me apprehensive about purchasing anything else from them.
4 Answers
- 8 years agoFavorite Answer
When you buy something, it stays bought. Unless there's something wrong with it, you have no automatic right to a refund. Asda have decided to give a no-quibble money-back guarantee on all their goods except DVDs. Someone has probably come up with scam for ripping them off.
- CalaLv 78 years ago
Why does it make you apprehensive about buying anything else from them? You now know what the refund policy applies to, so you know exactly where you stand.
I don't know why the policy doesn't apply to dvd's, but as they are under no legal obligation to refund anyway, then I assume that they can set whatever policy they like.
However, it would have been good customer relations to make the policy on dvd's clear in the store or at the point of sale..
- !Lv 78 years ago
Says on their website and instore that this is their policy, so what's your problem?
