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My HP Laptop has a blue screen?

My HP Laptop has a blue screen. It says the HP logo, but keeps flashing: "Preparing to diagnose your computer" then: "Preparing Automatic Repair". But that's as far as it gets. It just keeps flashing the same things over and over, but doesn't fix it. Any clue's as to what I can do? Please help, I just got this laptop for my daughter and she's devastated.

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  • Anonymous
    8 years ago
    Favorite Answer

    Default Blue screen death - laptop crashes

    Hello-

    Hoping I can find help/answers here...

    My HP Pavilion zd701us Notebook has recently started crashing. I get a Blue Screen and it reboots with the following Error Code:

    BCCCode: 1000000a BCP1: 00000016 BCP2: 0000001C BCP3: 0000000

    BCP4: 804E5DF1 OSVer: 5_1_2600 SP: 2_0 Product: 768_1

    I am hopeful by this and supplying some basic sys info, someone may be able to tell me if it is believed to be OS/HD failure related, or Hardware related.

    On the above model HP 17" notebook I am running XP-Home Edition, Version 2002, with SP2. Intel Pentium 4 CPU 2.66GHz 512 MB RAM.

    Of note: I have experienced this (somewhat) before quite a while ago relating to overheating I have high degree of certainty. Once I obtained a stand to get it up of table and let it breathe, I've since had no more occurrences...till now. Still I don't believe the is at root.

    I have also had a HD failure in past but it did not behave this way. Fortunately was able to clone to a new drive when it began making noises warning me it was headed for failure. I can't rule this out as cause, but I'm uncertain overall the source of the crashes being hardware or software...?

    Any suggestions?

    Many thanks for any feedback!

    Fishead

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  • 8 years ago

    If it is brand new it could be a manufatuerer defect and I would get it checked out.

    Hopefully you got a warranty!

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