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I have a question about a Ebay refund?
I live in the UK, I bought a phone from China around June, (it is an online Ebay electronics shop) they sent me it and it was broken, it cost me £120. they were happy to exchange it for another one, so I did that and I sent the broken one back. They then sent me another one, and that one was broken too. So I asked for a refund, they said they would.
I sent the phone back, and now I can hardly get an answer from them, they keep saying they haven't received the phone, but I checked my tracking number and it says received in China.
Because it took so long when they sent the broken phones, and me returning them, it has been longer than the Ebay refund policy of 45 days.
Is there anyway I can still get a refund? Please? I can't let them get away with doing this.
Thanks!
2 Answers
- JOHN GLv 78 years ago
Phones always cause trouble , out of over 3,000 sales the only two I had problems with are mobiles, Its too late to complain to Ebay , that has to be done within 60 days of buying..
- 8 years ago
eBay is very good about handling problems with sellers not doing the right thing. Try contacting the eBay support page. Also if you leave a negative feedback, this will usually prompt the seller to do something because they don't like negative feedback.
