My laptop won't talk to my printer. Does anyone know how I can fix this issue?

Question

So, my internet is fine, the printer is fine because I've tried printing with other laptops wirelessly and it works fine.

Just my laptop won't work and it's bothering me because it was working fine about a month ago. I have a windows 8 Dell Inspiron laptop. Is there a troubleshoot I can do or something? I can usually figure these things out but I'm really stumped on this one. Does anyone have any suggestions? I'm not going to screw with the network because I know it's not the connection it is solely something in the laptop.

Whenever I do try to print, the printing window pops up and it stays there for a bit then an error pops up saying that the document could not be printed.

Someone please give me something to do to fix this. Thank you.

Anonymous · Accepted Answer

Make sure that printing is not paused. Double click the printer icon, check under file on the taskbar. Try "add a new printer" under devices and printers. See if your computer can refind this on the network. If so, then reinstall , select "use same driver". Try sharing the printer on the network using your other computers. Make sure the printer and computer are on the same default gateway.

Anonymous · Answer

Hello in your control Panel Printer and other hardware printer and faxes do you see a check by your printer if not make a Right click on it and set as Default printer. Gemini PS. you much let your laptop update go to System in your Control Panel and check the box Automatic Updates

Comp-Elect · Answer

Go to your printer and look up the IP address.

Now Add Printer on your laptop and place the IP address in place of the Printer Name.

This normally works even if your laptop cannot find the printer.

Dell Inc. · Answer

Hi,

I am Shuchi from the Dell Social Media outreach team.

As you have mentioned the printer was working fine last month this may be due to some software issue. In order to resolve the issue you can run a system restore on your system to set the system to the date when it was working fine.

Please visit following link for information regarding system restore:

http://dell.to/15Nk4t8

You can also visit following link to Install or re-install a printer on Windows 8 using a wired or wireless network connection .

http://dell.to/17HXpMq

Please visit the following Video for more information regarding USB printer installation:

http://dell.to/1icZ69x

In case you have any further issue or you need any assistance please revert to this post. We will be really glad to assist you.

We would recommend you do not post your private information on a public forum.

Thanks & Regards
Shuchi S
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/13ijS47)

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My laptop won't talk to my printer. Does anyone know how I can fix this issue?

4 Answers