is it possible to get refund on malfunctioning video games?

I have a copy of EA game's Battlefield 4 that is less than 30 days old. It was originally for ps3 + an additional 10 bucks for ps4 upgrade for a total cost of at least 70 dollars

The game took over 3 days to download with lots of problems, and only one mission of campaign mode works. The game juust stopped installing completely. Everything else is non fucnctioning.

I know stores cannot refund opened videogames because it is against their policy, even though there is no way to illegally pirate blu rays.

EA support was no help. I dont care if they fix the issue days from now, i just want a refund. The ps3 version is also unplayable because the graphics and online problems are terrible. Bf4 for ps3 isnt even worth 20 bucks on retail. Its like a super watered down video game with lots of server problems. Just wondering if anyone has ever been refunded for a faulty video game that was the developers fault.