Deleting photos, albums, files, folders does not work - why a new bug was made?

Question

I deleted files in neo in the past. But that doesn't work anymore. Deletion of a photo, album, file or folder doesn't work in both Firefox 25.0 and Opera 12.16:
The photo disappears, but reappears after clicking Save (with the error message at the bottom "Sorry, an error occurred while loading the content").
A file or a file folder disappears, but reappears after refresh of the file list.
Attempt to delete a photo album gets the same error message at the bottom after clicking the red Delete Album confirmation button.

Attempts to edit Schedule options or delete file from
Management - Control Panel - Notifications
also failed with small red error message "Invalid path." over the Scheduled Notification section though the folder name (only one level deep, no nested folders) and filename contain only Latin letters, underscore and dot, no blanks, no other symbols.
Two groups (TGrus and LenaKiev), on both I'm Signed In as the owner.

Just before writing this, I did all the browser troubleshooting steps
http://help.yahoo.com/kb/index?page=content&id=SLN2891&locale=en_US&y=PROD_GRPS

I tried Ctrl-F5 (full refresh - it helped in the past to remove a member), repeated the attempts to delete - also unsuccessfully, with same results.

Moderators of other groups also reported inability to delete files, folders, photos, albums.

At least file deletion worked in neo in the past. Did the programmers make a new bug?

busspotter · Accepted Answer

I also get an error "Sorry, an error occurred while loading the content." at the bottom of the screen. This seems to be a Yahoo bug, and nothing to do with your settings in the Control Panel of the group.

I can, however, move photos, and therefore I have created a delete folder so that old photos can be moved into it, and when Yahoo have sorted out their problems, I can remove the whole folder.

In the mean time, I have bugged this with Yahoo, but as I'm an individual asking a large corporation to fix their system, I don't really hold out much hope.

Anonymous · Answer

i am having the same issue, ie unable to delete photo album or photos from the group. i am sysadmin for the group. I called Customer care #s i found from google, but the # directs you to their website! 
Is there any way to get in touch with Yahoo customer support on this issue, which seems to be known, to find out when fix is expected?

wendy · Answer

I also have the same problem. I have an excel file and must updated it but it always say the file excist already also I have deleted him. Also remove members doesn't work, you must hit also ban from group but i don't want to ban them only just remove! What's the problem????

streamline55 · Answer

Same problem here, I manage about 10 groups for my students and I need to constantly update or correct files. It's unbecoming, at least...

Jeff · Answer

Yahoo is not long for this world. There are other sites with group features. It is probably best to migrate groups out of Yahoo.

Niraikulan · Answer

I too get the same issue for my group photo deleting.

Janet · Answer

More poor product updates from Yahoo.  They screwed up mail, now they've screwed up the groups.

Nadile · Answer

yes thats correct,i also cannot do anything it reappears again and again!!!Can you please sort it out

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Deleting photos, albums, files, folders does not work - why a new bug was made?

8 Answers