Why won't my ps3 turn off?

Question

I've held the button for 10+ seconds, and nothing happens. It refuses to shut off. I tried using the controller, but nothing comes up on the screen; it's just black (I can turn the screen on and off, but it only shows black, and the ps3 menu won't come up at all). Also, the ps3 is making a low humming noise like there's a disc in it, but I tried several times to press the eject button, but NOTHING HAPPENS. The ps3 system refuses to shut down and I don't know what to do. It's kind of aggravating because I wanted to play Skyrim, but I've got this problem to deal with now.

Update:

My mom unplugged it, and I did the holding down the power button thing while it was unplugged, then plugged it back in, but during that time, it stayed on and kept humming. I don't know how it's still on or how it can refuse everything we're doing to shut it down, but it seems it's not going down without a terribly huge fight. D:

The Mikel · Accepted Answer

When you want to quit the game.
[*] You select on the game's menu: Quit Game. It may go to a Continue/New Game menu

NOW:
[*] You press the the PS button in the middle of the controller.
[*] You select Quit (game) when it shows on the PlayStation 3 main Screen.
[*] You move to the extreme left of the PS3 Main menu choices.
[*] You go up two to the Shut Down choice.
[*] After all that you reach BEHIND the PS3 machine to the ON/OFF switch in the upper left (while facing the front of the machine with it flat)

ridinger · Answer

Ps3 Wont Turn Off

Anonymous · Answer

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RE:
Why won&#39;t my ps3 turn off?
I&#39;ve held the button for 10+ seconds, and nothing happens. It refuses to shut off. I tried using the controller, but nothing comes up on the screen; it&#39;s just black (I can turn the screen on and off, but it only shows black, and the ps3 menu won&#39;t come up at all). Also, the ps3 is...

? · Answer

Something's obviously preventing the PS3's normal shutdown routine from engaging.

Your only option is to unplug the power cord from the left rear of the PS3; once you do that, press and hold the PS3's power button for 5 seconds to clear any leftover power in the capacitors, then plug the power cord back in, and restart your PS3.

Phade3 · Answer

There's obviously some sort of hardware failure going on regarding the power switch ! I'd call sony customer support ASAP !

Tom · Answer

Pull the plug.  Let it do the "system recovery" thing after, and you should be fine.

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Why won't my ps3 turn off?

6 Answers