Have you ever dealt with netflix online chat representatives?

I can't understand why they can't hire someone that actually thinks logically and doesn't keep repeating a script. I let them know that I've followed steps a, b, and c...then they tell me to follow steps a, b, and c - over and over. Is there anyone there that can think outside the box? The lady said she wasn't reading from a script, but I can't imagine someone being that stupid. I've once even said hi, my name is .... and then they ask me my name.