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Urgent Question about Amazon?
Please bear with this. The short version is that I didn't get a book, i opened a claim and got an amazon gift card, i received my book 2 months after I ordered it and now the seller wants me to withdraw my claim.
Long version:
I ordered a book on amazon and the description said it would ship within 10 days (which I assume means arrive within 10 days because actual shipments occur 1-2 days after the order was placed). After I ordered it, the estimated date of arrival was set to a month later. I was mad but I already ordered it so I remained patient. Well the book didn't arrive by the date and I opened a claim, and after exchanged several emails with the seller, he sent out another copy. I had received a gift card from amazon to refund my purchase, but I had gotten the book. Now the seller wants me to withdraw the claim. However, I feel entitled to a refund of my money because the seller took two months to get me my book. It also says on amazon that if I don't get my product two days after the estimated delivery date that I can open a claim.
What should i do? I've never had this problem and I'm really upset.
Customer satisfaction is a part of it too. Half of the sellers reviews say that they never received their product.
3 Answers
- Anonymous7 years ago
I strongly disagree with other answers: first of all the book was late. and second where on earth does it take ONE MONTH to ship a book? was the seller writing and printing it as well? normally for a book it takes max 2 weeks on any other site. so it is strange why ti was estimated that it would take one month AND the book was late! this is outrageous. if I were u I wold be mad like hell, I would NOT withdraw my claim and if someone was hurt maybe that someone would work better next time. also u went through all that hassle writing that claim and corresponding with amazon (or seller) and it took your time. it must be rectified somehow
- 7 years ago
The right thing to do would be to withdraw your claim. So the book was late. So what? A second book was sent. Seller tried to do the right thing for you, so return the favor.
- 7 years ago
It's probably not the seller's fault. Thank the U.S Postal System. Just give the seller a break..
