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MPCheu
Lv 6
MPCheu asked in Computers & InternetSoftware · 7 years ago

Why is Microsoft OneDrive crashing?

The program was formerly named "Skydrive" but for whatever reason, Microsoft changed the name to "OneDrive" in the last set of updates (June 2014). It also started to crash repeatedly, with the dialog in the picture popping up about every hour after that. I'm guessing Microsoft broke it in the last set of updates.

If it wasn't for this pop-up, I wouldn't care too much, because I don't use it, but the pop-ups are a bit of a pain. Is this happening to anyone else? and does anyone know of a solution?

The full text of the Problem Signature is:

Problem signature:

Problem Event Name: APPCRASH

Application Name: skydrive.exe

Application Version: 6.3.9600.17122

Application Timestamp: 5371945b

Fault Module Name: StackHash_4cdf

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: 00000000

Exception Offset: PCH_1D_FROM_KERNEL32+0x00000000000E83A6

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 4cdf

Additional Information 2: 4cdf021cc0b2992ec7c50ce49266caf5

Additional Information 3: eef9

Additional Information 4: eef9d69694ba881fa6eba2fc14e146c0

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Update:

Finally found an old solution in the knowledgebase for skydrive that seems to work so far (finger's crossed).

From the command prompt (or the search function on Windows 8/8.1), type the following:

skydrive.exe /reset

They haven't bothered to change the filename yet, so it's still skydrive.exe

If your rig can't find skydrive.exe, you might have to navigate to windows/system32 because that's where it is.

I've no idea why this works, and rebooting doesn't.

Attachment image

1 Answer

Relevance
  • Anonymous
    7 years ago
    Favorite Answer

    Happens to me too. Hope someone can fix this.

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