My laptop has a Trojan?

Question

I have a new laptop and purchased Mcafee virus protection with it. It ran a scheduled scan and to my surprised found a Trojan virus in a manufacturer browsing files. Mcafee said it could not delete it the file so I went into my programs and deleted it myself think it would solve the problem but when I ran another scan it still found the Trojan in the same file I deleted? How do I get rid of this thing before it does damage? I read that some people re-installed their OS but no discs or software was shipped with my laptop because it has no optical drive.

Rich · Accepted Answer

Mcafee is probably the worst paid AV...  if you can afford 20 dollars, get kaspersky.. it's money well spent

try these free tools from kaspersky
virus removal tool (avptool) http://www.kaspersky.com/antivirus-removal-tool?form=1
TDSSKiller http://support.kaspersky.com/viruses/utility#TDSSKiller.

edit:  I will say that it's also essential to have malwarebytes as skunky suggested.. it can find and remove some trojans..  but it has a hard time with some sophisticated trojans

Kaja · Answer

Go to this website http://www.majorgeeks.com and create a free account, then look in the virus/malware forum and read the instruction post before you post. The follow the preliminary steps. It is 100% free and they have serious experts who will message you back and clean your computer. I use them and they are fantastic

Anonymous · Answer

malwarebytes. run the free version
https://www.malwarebytes.org/

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My laptop has a Trojan?

3 Answers