Employers: If customer service is "so important" to your company, why do you treat the customer service department so badly?

Question

Examples: The place I work for has offered health insurance to other departments, but not customer service.  
If other departments just do not want to do extra work, that extra work is dumped on customer service, no choice given.  
Other departments can have perks customer service doesn't have (like leaving early for bad weather, or taking extra days off around holidays) but customer service can't have perks other departments don't have.
You do realize, that with nobody to do customer service, you would have no need for the other departments, don't you?

innocence faded · Answer

Yes, but how would the company profit with nobody there to process customer orders, and nobody there to fix the screw-ups of all the other departments?

arbiter · Answer

The only thing really important to the company is making a profit.  Everything else, including considerations of morality and ethics, take second place

Trending News

Employers: If customer service is "so important" to your company, why do you treat the customer service department so badly?

2 Answers