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Chris asked in TravelAir Travel · 6 years ago

southwest airlines hotel vouchers. if bad weather occures is southwest known to give customers vouchers?

2 Answers

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  • 6 years ago
    Favorite Answer

    Southwest Airlines Reaccommodation Practices and Information:

    When Southwest Airlines learns of events that may affect our flights’ departures such as inclement conditions or airport anomalies that may hinder our Customers’ abilities to get to/from a particular airport, we will offer Customers the opportunity to change their travel dates and/or flight times at no additional charge.

    Even though Southwest is offering the opportunity to make these changes, the Customer’s original flight(s) may operate as scheduled, so changing travel dates and/or flight times is completely voluntary and not required.

    Customers who would like to alter their travel plans may rebook in the original class of service (or fly standby) and travel must take place within 14 days of their original travel date between the original city pairs. (In some cases when a particular airport is affected, and Southwest serves a “sister airport” or “co-terminal,” we will offer the flexibility to depart from/arrive into an alternate airport. For example, if San Francisco International Airport is affected, Customers may be offered the opportunity to change to the San Jose or Oakland airports.)

    Only Customers who purchased their ticket(s) on southwest.com are eligible to rebook via our online View or Change Your Flight service. All other Customers should call our toll-free number (800) 435-9792 for assistance.

    If changes are made for travel outside the parameters of Southwest Airlines’ reaccommodation practices, the changes are subject to the original fare restrictions and may result in a higher fare.

    Customers who have booked a Business Select Fare may change to another flight with Business Select or may switch to an Anytime Fare when Business Select is unavailable.

    extent that it is proven that the person who received the advance payment caused, or

    contributed to, the damage.

    c.

    Delay of Passengers

    (1)

    The Carrier shall be liable for damage occasioned by delay in the carriage of

    P

    assengers

    by

    air, as provided in

    the following paragraphs:

    (i)

    The Carrier shall not be liable if it proves that it and its servants and agents took all

    measures that could reasonably be required to avoid the damage, or that it was

    impossible for it or them to take such measures.

    (ii)

    Airport,

    Air Traffic Control, security, and other facilities or personnel, whether

    public or private, not under the control and direction of the Carrier are not servants

    or agents of the Carrier, and the Carrier is not liable to the extent the delay is caused

    by t

    hese kinds of facilities or personnel.

    (iii)

    Damages occasioned by delay are subject to the terms, limitations and defenses set

    forth in the Montreal Convention

    and the Warsaw Convention

    , whichever may

    apply.

    They include foreseeable compensatory

    damages sustained by a Passenger

    and do not include mental injury damages.

    (iv)

    The Carrier reserves all defenses and limitations available under the

    Montreal

    Convention or the Warsaw Convention

    , whichever may apply to claims for damage

    occasioned by delay,

    including, but not limited to, the exoneration defense of

    Article

    20 of the Montreal Convention

    and

    Article 21 of the Warsaw Convention. Under the

    Montreal Convention, the liability of the Carrier for damage caused by delay is

    limited to 4,694

    Special Draw

    ing Rights

    per

    P

    assenger

    . The limits of liability shall

    not apply in cases described in

    Article 22 (5) of the Montreal Convention

    or

    Article

    25 of the Warsaw Convention, whichever may apply.

    It is here in the contract you agree to.

    https://www.southwest.com/assets/pdfs/corporate-co...

  • 6 years ago

    No. NO airline will give out hotel vouchers for cancellations or delays due to weather

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