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So a virus infected my C drive to the point of hopelessness. does that mean my D and E drive are dead too?

4 Answers

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  • TWB
    Lv 7
    6 years ago

    You didn't give much info so here is a generic answer. This will cover checking for adware, junkware, viruses and how to get rid of them. If worse comes to worse how to recover your files and reset the the puter back to factory settings.

    This program gets rid of most adware and browser hijackers.

    http://www.bleepingcomputer.com/download/adwcleane...

    This program gets rid of most of the junkware. If you use this program, be careful if you have a toolbar that you want to keep.

    http://www.bleepingcomputer.com/download/junkware-...

    If they do not remove it then scan for viruses. It is important to run both ESET and Malwarebytes, what one might miss the other will catch.

    First try Malwarebytes in safe mode. Make a book mark of the link below or make a short cut to it on your desktop.

    http://www.malwarebytes.org/products/

    The link below show how to start Windows in Safe Mode or Safe Mode with Networking.

    http://kb.eset.com/esetkb/index?page=content&id=SO...

    When it boots to the desktop then click the the bookmark or shortcut you made. Download and install the free version and do a complete deep scan of your system. If it finds anything and it can not stop and delete it you will need RKIll to kill it.

    If Malwarebytes does not find anything then try ESET online scanner to check for a virus. The first link is the online scanner. The second link is how to use it.

    http://www.eset.com/us/online-scanner-popup/

    http://kb.eset.com/esetkb/index?page=content&id=SO...

    Some viruses can be found but not stopped to be deleted. RKill can find and stop the viruses that others can not. Once the viruses has been shut down the security program can then deleted it. The first link below discusses how it works and it is VERY IMPORTANT to read this page. The second link is for the virus removal guides offered by Bleepingcomputer. You will need another puter to download RKill and malwarebytes. You will need both of them on a thumb drive, DVD or a CD. RKill has different filenames because some malware will not allow processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a malware terminates it, try a different filename. READ the instruction carefully on how to use the programs together.

    http://www.bleepingcomputer.com/forums/topic308364...

    http://www.bleepingcomputer.com/virus-removal/

    Download links for RKill.

    http://www.bleepingcomputer.com/download/rkill/

    If all else fails you will need to try to recover your data and files. If you can not boot into Windows to make a backup of your files then you can go to the link below and read on how to boot the system from a thumb drive to recover what you want. If you have a Windows 8 or above then you need to turn off secure boot and select boot from USB before using the thumb drive. The thumb drive boot will also allow you to check out the rest of the puter. It helps to have a thumb drive or a external drive to copy your data and files to. The link below also has a list of Linux live and other programs that can help you solve this problem. Read the article completely, there can be problems using these if you do not know what you are doing. I make no guarantees.

    http://www.pendrivelinux.com/

    Once you have recovered what you need you can reload your OS.

    Since you did not list the make, model and OS this part is a generic answer. Some or all of it might help you.

    Make sure you back up all your files before doing this.

    If your resetting a lappy, make sure you have the AC adapter plugged up. You do not want this process interrupted. This should take one or two hours. It is best to check on it to make sure everything is going fine.

    It is best not to boot into Windows to start this process.

    If you can not boot into Windows then try Advanced boot options. When you press the power button, start tapping the F8 key. You will see the advance boot menu. Select repair your computer. (This option is available only if the tools are installed on your computer's hard disk.) Select your language and then enter your user name and password. Then click on (brand name) factory Image Restore and next. Answer the question and it should start the recovery back to factory settings.

    Recovery from the recovery partition

    When you press the power button start tapping the F key for your puter and the BIOS menu will open. Select recovery from the menu, answer the question and the recovery should begin. Depending on your puter this will take one to two hours.

    Manufacturers BIOS menu F key

    HP/Compaq ESC

    ASUS Del

    Sony F2

    Samsung F4

    Gateway, eMachines F10

    Acer, Dell, Fijitsu, Gigabyte, Toshiba F12

    Your BIOS menu should look something like this. Yours might be different. I am posting this to give you an idea of what it looks like.

    ESC = BIOS menu

    F1 = System Info

    F2 = System Diagnostic

    F9 = Boot Device options

    F10 = BIOS Setup

    F11 = System recovery

    Source(s): TWB 35+ years of experience in the service industry. You name it, I have probably fixed it. I did not design it, I did not build it, I did not break it, but I am the one who can fix it. What that means is that I have spent a life time taking these things apart and seeing how they are made. The difficult we do right away, the impossible just takes a little longer. I hear voices, so please be quite so I can listen to them.
  • Nahum
    Lv 7
    6 years ago

    So long as you have the computer right in front of you, you are in complete control. Just find another clean computer from which to download tools such as bootable rescue disks or portable scanners.

  • 6 years ago

    You never know.... try following tools:

    1.kaspersky avp tool to clean and repair infected files.

    2.dr web cure it.

    3.sophos virus cleaner.

  • CK
    Lv 4
    6 years ago

    Malwarebytes can do a good thorough clean, and it's free.

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