Would you file a Better Business Bureau complaint against this quick-serve restaurant chain?

Question

I had terrible experiences repeatedly at one quick-serve restaurant chain (the Panera at 452 Fifth Ave, NYC- see the Yelp reviews).

Items would be missing from my orders, and the last time I went, I had placed an online order.  I went to pick it up, and the staff told me that they had received the order but just didn't want to make it.  I was promised a refund, but the manager refunded only part of the order.

I asked Panera customer service for a refund of the remainder.  They said that they'd send me a gift card by email in the same amount. It never arrived (and I checked my spam filters).  I asked again, and they said that since they sent a gift card, I was ineligible for a refund back to my credit card.

So I'm out a few dollars.  It's only a few dollars, but this location is TERRIBLE, and it's not right to charge someone for food that the person doesn't receive.

Would you file a Better Business Bureau complaint if you were in my shoes?

Again, check out the Yelp reviews.

Thanks.

TrustMe · Answer

If you want to complain about the whole chain, or their business practice (and you word it that way), then you can contact the BBB.

If you are complaining about the service at a particular location, you need to do some research and look up the District Manager -- address your complaint to him.

If that doesn't get you satisfaction (you should hear back quite quickly to written correspondence -- like, within a week or two), ask for the contact information for the National Sales Manager and contact him.

The BBB is a last resort.

hillbilly · Answer

You bet i would.  Not only that, but I'd NEVER GO THERE AGAIN.  And, tell everyone I met about it, and do anything and everything I could to expose them, or maybe even take them to court.  Are all New Yorkers stupid as a cat?  Why are they still in business?  Maybe if you took a cue from the ones who sue a bakery for not serving them because they are Gay, it may work for you, too, even if you are not Gay.

? · Answer

I don't check any Yelp reviews.

You see, I have a brain and can form opinions for myself.  I don't need anyone else to do my thinking for me.  And as a rational, thinking person I wouldn't return to a business that treated me poorly.

What the hell is wrong with you?  You are the PERFECT Yelper.

mom · Answer

you can email the head office and the better business bureau and tell them what happen

g · Answer

Repeatedly?  Why do you keep going back if the service is so bad?

? · Answer

Approach the store first and why the hell you are you still going there?

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Would you file a Better Business Bureau complaint against this quick-serve restaurant chain?

6 Answers