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Why won't my Moto G (1st Gen.) update to Android 5?

I have a 1st Gen. Moto G, and every website says that Moto G's have gotten the update, but my phone doesn't have it. The update has been out for almost a year now. My Motorola Update Services and anything related is completely up-to-date. Why am I not getting the upgrade?

1 Answer

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  • 6 years ago

    The phone is rooted

    You are running a custom ROM

    There isn't an upgrade for your carrier.

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