Do I have a case against Red Robin?

Karen, if you took it to court Red Robin would not be found at fault, but it would be put on your mother and your party not noticing she was having a problem. She would be blamed for not doing the things they tell diabetics to do. You for not noticing she was hypoglycemic . I will go over them, but you most likely know this stuff now. You need to eat on schedule or you start getting shaky or hypoglycemic ( low blood sugar). Never inject your fast acting insulin prior to the food getting there since it starts taking effect within 15 minutes. You need to test yourself. If your blood glucose level is low to begin with, you can get into trouble.

People who are with you have to be aware of the symptoms of being hypoglycemia and hyperglycemia .

Did you notice the lack of empathy the other posters had? That would be the attitude of a a jury. People don't care. Even medical students will walk by a patient in a medical facility who is going into a glycemic reaction ,because they think they under the influence of alcohol.( True story )

I had a similar experience at a restaurant I went to. We were late going out to eat. I would say 45 minutes beyond my usual dinner time, and I was being too polite to say anything more than I had. It was super busy. Fortunately, I did not inject my fast-acting insulin prior to us ordering. However, I got shaky. I was with a medical doctor who noticed I was getting hypoglycemic and in his way expressed his concern. I told him I was close to ordering a regular sugar or eating a packet of sugar to raise my blood sugars suddenly after 45 minutes after ordering, the food came out. I did get the other soda though. I also adjusted my medications, but I was " ill" the rest of the night. The next morning over breakfast, I was handed the doctors personal copy of a book written by the head of a famous diabetes center. It changed my diabetes care- I now see an endocrinologist

I had an episode prior when my blood sugar went down to 37 due to an oral diabetes medication interacting. with another medication I had been prescribed. There was a warning about it being a possibility, but that wasn't told to me verbally or in writing. It was the scariest episode in my adult life, and I was fortunate to have my brother aware something was wrong. I woke up in an ambulance, and asked the EMT if this was real or not. This was before I was put on insulin. The attitude of the doctors was oh, well.-you can continue to take the medications together. And I was not in this lifetime or the next. So I have the empathy others are missing.

I can see how this might transpire in front of a judge. You might feel that the restaurant caused your mothers diabetic coma. But you knew of her diabetes before you went there. Red Robin did not hold you hostage. The fact that an 88 year old diabetic woman not having a tolerance for waiting over an hour to be served is totally predictable by YOU. It would have been reasonable for all of you to get up from your table, and go somewhere else with better service, the decision to stay and wait was yours, because you said that you didn't call 911 until after you arrived home. That means that all of you (including your mother) chose to stay, and wait.

The offer from guest relations is a reasonable settlement. They had no control over your mothers state of health, and if anyone could have predicted that a long wait would have been detrimental to her health, it is more likely to be your mother.

The only thing they are responsible for is the abnormal length of time it took for your food to arrive at the table, not anything that occurred after you left.

No, I don't think you have a case against Red Robin.

So your mother took her insulin before the food came and since she had to wait, her blood sugar dropped? Red Robin usually brings french fries before the meal. This is not the fault of the restaurant. She should carry glucose tablets or candy with her just in case. I would just take the gift card.

I dont think its their fault because it takes longer than an hour to go into coma and she mustve had some readily glucose like even just juice, chocolate or sugar dissolved in water. Stop the greed and take accountability for your own mistakes

No, you have no case.

Tell your mother that she should ask her doctor for a referral to a diabetic nurse educator to teacher her how to better control her diabetes.

sounds like you might, you couldve asked them for a snack though so she wouldnt have gone into a coma, they cant read minds and didnt know that was going to happen

Couldn't you have asked for something like a beverage that would have have forestalled the trouble?

yes you should definitely get a lawyer. $50gift card is not a good deal for a possible death. that was horrible service they gave you.