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Used car warranty denied by dealer?

My girlfriend bought a used Subaru from a local Subaru dealer. Recently we experienced some mechanical issue with the vehicle and it's suppose to be cover under the extended warranty but we were denied such claim. Reason is that the dealer accused us of damaging/caused the problem ourselves. We have no experience or much knowledge to be messing around with this. The only thing that I can think of is our local GoodYear shop. The last time I was there for an oil change + wheel alignment was 7 months ago. The damage was said to be something with the tire bearing and axel. Missing nuts and not installed properly. Though it has been 7 months, my girlfriend don't use this vehicle much so of course stuff doesn't break down until certain mileage. Please look at the photo and tell me if a poor wheel alignment job could've cause such damage? Some advice on what I should do next would be great. Subaru headquarter took the dealer's words and turned me down on the warranty as well. Image: https://s31.postimg.org/u6o2sk0zf/IMG_20160720_100...

2 Answers

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  • 5 years ago

    Subaru's have a specialist 4WD system and need care by a dealer or a specialist.

    Taking the car to a none specialist is a risk.

    Alignment should not have been needed unless you had hit something.

    If it was it should be done by a dealer not a cheap tire shop.

    Proving who messed up at this point will be impossible.

    Stick to a specialist or a dealer in future. It nay cost a little more but they know what they are doing.

    That damage has been caused by somebody not knowing what they were doing.

    I can see why the dealer is refusing to cover it.

  • 5 years ago

    Please note that my EXTENDED WARRANTY covers this. Is my dealer trying to avoid having to replace this part?

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