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Asus N550JK Screen Problem, Please help.?

Hi

I've had this laptop for nearly 2 years, but 2 months ago the screen started going black randomly.

I have to turn off the screen and put it back on by clicking fn+F8 to turn off the screen (like sleep mode) and then move the mouse or click any button to turn it back on.

This would happen once or twice a day, I thought it might of been the power settings reset them all but nothing changed, yesterday it got worse.

when I turn on the laptop it's all ok, I can login. but when I open an application, e.g. file explorer or google chrome the screen would turn off and when I put it back using the method I mentioned above it will come back for a sec or 2 and turn off again until I close the application and it would be ok again.

Please help.

I was told to take out all the power supply and battery and hold the power button for 2 min. but with this laptop I cannot remove the battery.

ThankYOu

1 Answer

Relevance
  • David
    Lv 7
    4 years ago

    Initially if you can connect the laptop to an external monitor. If the problem goes away with an external monitor then the laptop screen may be faulty and you need to take it to a tech

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