Contract with virgin?

Question

When I signed up to virgin last year they sent out 2 contracts to sign. One for me to keep and one to send back to them.
I completely forgot at the time to sign either, and I still have them.
I've now cancelled with them and they want to charge me £100 cancellation fee. Normally I would have no dispute in paying, however the nightmare I've had with them has just gone on and on, hence cancelling.
They never chased me for that contract, so is there any way I can get out of paying the fee?

If not, just going to have to lump it!

Maxi · Answer

No you have a contract, you arranged over the phone, which are all recorded, you accepted the service at the price and terms offered, so pay up or be prepared to be chased legally as they will.

I cancelled correctly, end of contract, gave notice correctly and canceled my direct debit 10 yrs ago, moved house got another provider and 4 yrs later they were still chasing me claiming they didn't get correct notice, which at that time was over the phone, I also backed that up with an email ( so in writing) and still had that, they threatened to take me to court and I wrote back to tell them I would subpoena their recorded call/email and claim all my legal, hotel and travel costs ( as I was living abroad)  when they lost...so their tactics are those of a bully but you have no case

Tavy · Answer

You have a verbal contract with them as you have been receiving their service, so there is nothing you can do in UK law except pay up.
They will chase you to the grave for the money.
UK

Spock (rhp) · Answer

dare them to take you to small claims court without a signed contract and with the 'nightmare' service you've had.

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Contract with virgin?

3 Answers