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Dennis asked in HealthOptical · 4 years ago

Zenni Optical glasses question. I have bought glasses from Zenni for a few years now and have been happy with them. See details.?

I ordered a pair of the ultra light rectangle glasses. I'm having trouble with the left lens. The lens popped and a local shop popped it back in for me. There is a gap and the top of the lens. It clearly says on the web site that the frame can only handle nearsighted prescriptions up to -8. My left eye is -2 with progressive of +2.75. My right eye is -1.25 with the same progressive. Anybody had this problem before? The glasses are comfortable and I would like to be able to wear them. Any help appreciated.

Update:

This is the first pair from Zenni I've had any problems with except for the pair I ordered that was too small for my big head.

2 Answers

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  • 4 years ago
    Favorite Answer

    The type of lenses you have are progressive.

    The + 2.75 is the ADD power.

    Zenni must have a number or email to contact them listed at the site. Use it. Ask THEM what they can do about the problem. THEY goofed , the lens doesn't fit.

  • 4 years ago

    It does not seem unreasonable to expect some fit problems at the prices that they charge.

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