Hotel guest fell on foyer. Must hotel pay her?

I will start with something that most people do not know, and that most business and (even) your homeowners policy has a coverage called medical payments, which is usually a low amount like $1,000 or maybe more for a business could be up to $5,000, that PAYS for any medical treatment (regardless) if the business or the homeowner is responsible, It is also called “good will” insurance, since it pays for minor medical bills, (until) it is determined if the homeowner or the business is responsible for the injury.

It “sounds” like your hotel has a doctor available, and she rejected seeing the doctor. Now if in fact your hotel had a doctor, then that doctor could have determined if she needed (more) medical treatment, like sending her to the ER via ambulance. Or, for that matter, even if she rejected the hotel’s doctor, then the next question you should have asked, do you want to go to the ER and if so, then we will call 911. So, yes if someone says, “I need to see a doctor, then don’t question, and then call 911. If, EMS comes, then they will make a decision if she in fact needs to go to the ER for more medical treatment.

Now, you got a letter from a lawyer claiming to represent this lady for her injuries. This is when the insurance for the hotel steps in and does an investigation of (what) injuries she sustained, which will be (documented) by a medical doctor that she saw (after) she left the hotel. Now the reason for the lawyer is that this lady is claiming that (your) hotel is negligent for her injuries, thus it is not just paying the doctor bills, but is looking for a settlement which then (adds) pain and suffering.

The most common claim in a business is a “slip/fall”, which she “initially” claimed did not happen, only that she fainted, which has (nothing) to do with negligence (fault). But that is NOT your problem, but the job of the insurance company that will investigate by taking a statement from the lady, any witness, (plus) the incident report that YOU or someone else filed after this.

Odds are, that (if) in fact she fainted, and she wanted someone to pay for a bill from another doctor to confirm ok or not, then the medical payment coverage will pay and move on, but if she is trying to go after the hotel for a (alleged) accident that did (not) happen, then she will get zero. (nothing)

https://www.youtube.com/watch?v=7AIRbsG57SA

The hotel won't pay her unless she sues or threatens to sue. If she has already told people that she got dizzy and fell down, she is going to have a hard time proving the hotel was negligent somehow and caused her to fall. If she really wanted to cash in, she should have started screaming "wet floor, wet floor!" as soon as she fell. She will get nothing.

No

Source(s):

....I am a retired police officer. I retired as a sergeant, after 29 years, from a very large department, about 12,000 officers. I was a patrol officer for 4 years in a very diverse area. I was a tactical officer in the high rise project areas of my city. We called it vertical patrol in that we walked the the stairways of the high rises most of the time. I did that for 5 years and was promoted by test to detective. I worked violent crime (homicide, sex, officer involved shootings, robbery, kidnapping, serious non property incidents) for 11 years until I was promoted to sergeant. I worked as a street supervisor, a bicycle patrol supervisor and a desk sergeant/watch commander.

During my time as a tactical officer and a detective I was a unit representative for the police union.

I have a B.A in English and an M.S. in Law Enforcement Administration....

Hey. You are facing a real case with real repercussions. Do you really want to be cheap and rely on some stranger on YA rather than get the advice of a lawyer? Unless you are responsible for the hotel in some management capacity, or facing a direct personal claim of liability, the matter does not really involve you anyway. And if you are one and/or the other, get a lawyer because you need one.

My opinion is that the woman is trying to get some easy money. To win a suit requires demonstrating some sort of negligence on the part of the party being sued (the hotel, presumably). It sounds to me as though the case is weak and not worth settling. Of course, there is the issue of cost: which will be more expensive for the hotel, fighting and winning, or just giving the lady some money to go away? She is counting on the latter.

People fall down all the time, it doesn't make the hotel responsible for her fall. The hotel doesn't owe her a hospital visit or an ambulance. I would offer to call an ambulance if she feels she needs one, but it would be at her expense. She may be trying to scam the hotel.

In the US, insurance pays medical costs regardless of who is at fault, so had she requested treatment it would have been paid.

If she wants anything other than actual medical expenses, she will have to prove negligence. If the fall was from a pre-existing medical condition, she won't see a dime.

Hotel should have a policy requiring the employee call an ambulance. Even if the guest declines it may protect the hotel from liability.

Depends on the cause of the fall

She felt dizzy she fell, if there was no obstruction/wet floor that caused the fall the hotel is not responsible, she is