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The necessity of CRM system?
Is the CRM software system really increasing sales?
1 Answer
- Robert JLv 72 days ago
If there are several people all talking to customers at different times, a CRM system that allows anyone to make notes of each interaction means it does not matter which person the customer speaks to next time - each person can see the previous notes.
That means customers do not have to re-explain problems or requests and they get a better impression of the business.
If it's just a one-person business, or each customer only talks to a certain person, you can likely remember what each customer needs so no real point.
