How can we get YAHOO HELP when in a NEO version of a group?
Yahoo switched me to the NEO version of my groups. I went into the group I own, and tried to post a message to test how this version works and start to learn it as I suspect this will be put on ALL of us one of these days.
In group, I go to "conversations" which is the new word for messages and tried to post a new message. I get into topics tab under conversations and CANNOT get the 'new topic' button to work. I go into the messages tab under conversations and CANNOT get the 'new topic' button to work. So I looked for the 'help' link Yahoo usually puts so you can ask for help when things don't work, and there IS NO HELP button.
SO... how can I get help from Yahoo when the NEO version does not work ????
I did find that wheel icon in the upper right portion of the screen does have 3 options: "account info", "help" and "feedback".
I have not had time to test and see how helpful they are. I'm in two groups set up by Yahoo moderators for questions from other Yahoo moderators. They are very helpful, and I'm beginning to figure out some of the bugs in the /neo/ version of groups. I sure hope Yahoo reads these two moderator groups. We're discussing all this actively and trying to find solutions. It's almost like being in a legitimate beta test.
Today I found the BUG that causes my links in conversations to NOT work. and I was finally able to test sending a message from inside my group, and I actually found ONE GOOD BENEFIT to the Neo version! I can attach files to messages. Before I could only do that if I sent the message from my Yahoo email account, NOT from inside the group. That's a good improvement.
Noah, Many thanks for responding. It may take a while before people understand the gear icon and remembering it is where help can be found. I don't think most people consider the Neo version intuitive nor does the gear icon make them think the icon implies "help links here".
Please advise Yahoo management that their silence is causing confusion and membership frustration and irritation. As one responder indicated, he's lost at least one member who thinks he's not managing the group because they don't understand his comments on Neo. They don't see it so they believe we see what they see. I'd love to see Yahoo allow some group owners to be able to sign up as beta testers of Neo, and allow them to shift back and forth between Neo and Classic to find the differences and the bugs more easily. They could then help their members when you put all on Neo. I've not used the Customer Care contact yet as this has put a heavy burden on me since I do a