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norton problem?

my daughter bought me a new computer and she had some one else to set it up for me . he had installed norton virus protection . it has been some where about year ago. and now I get a little window poping up saying norton is fixing problem but I let it run for hours then find out it is locked up . I have to use alt control delete to get it off the screen. what's going on ? or how do I fix it.she don't know if he installed a sample or if it was paid for . I also have A V G it's running perfectly. should I just uninstall norton ?

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