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My Dell 720 Photo printer is not printing properly...?

My printer is not printing in blue and yellow ink. It prints in red and black fine. I have cleaned the nozzles, checked the website, checked the manual and the troubleshooting section in the printers setup section on the computer. I can't find anything that would tell me what to do about this. Is the problem with the printer or the ink cartaridge? Anybody know?

4 Answers

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  • 1 decade ago
    Favorite Answer

    Odds are its the print cartridge.

    If you have only tried the printhead cleaning program you can try to physically clean the printhead using the instructions from the site below in the sources section.

    If it won't print after a physical cleaning its likely the printhead is clogged to the point it won't clear (see this in Epsons waaaay too often) or a damaged printhead. Just replace the cartridge......

    **Note the link below is from Lexmark. They are the actual manufacture of the Dell injet printers. Dell just had their name put on it and changed the top of the cartridge so you couldn't use the Lexmark ones....

  • 1 decade ago

    Do you refill your ink cartridges yourself? If so you may not have let the sponge soak up enough of the ink or let it set long enough. If not you may want to look into buying a "refill" kit if available for your cartridge so you can refill those colors.

  • 1 decade ago

    I think you are going to need to buy a new printer or just get new ink. maybe?

  • elly r
    Lv 4
    1 decade ago

    you need to:

    a. refill your colour cartridge

    or

    b. get a new colour cartridge (more likely by now because if you have been trying to print anyway, the cart is likely damaged now)

    sorry :(

    Source(s): i re-fill cartridges.
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