When will people start realizing...........?

Unfortunately some people are just smart enough to know that "The customer is always right" but too dumb to realise that what goes around comes around....

The best customer service reps I ever trained did thier job well represented the company in order to policy and didnt give a crap what the customer said did or wanted. If there was someone who was being difficult on perpose I encouraged trainees to have fun and enjoy the exsperience because taking yourself too seriously is exsactly what problem calls and customers are doing. A few might have taken this abit far but for the most part the profession in all ways in every industry is just a flappers position to smooth over omitted and incomplete policy.

Nothing a No refunds, No returns, No exseptions signs wouldent fix.

I think many in today's culture believe that they should be able to act in whatever way they personally feel appropriate and that standards of decency and decorum don't apply to them.

I'd even go so far as saying that the hazardous ways in which road ragers drive further illustrate that concept: It is important that *I* get where I'm going and the law will just have to bend. It's the same philosophy behind people going through their entire life with their Bluetooth cellphone perpetually enabled. Some people really do need to be superaccessible for their livelihoods but all in all that's really only about 15% of the population that should be "on call" and the rest are suffering from the delusion that the world can't do without them while they buy groceries, etc.

They know they can get away with it. The customer is always right, according to the big corporations and the poor drudges that get hired to promote this inane way of thinking are like the red shirts on Star Trek - just waiting to be picked off. Since most everyone knows that the employees are sitting ducks ripe for an angry tirade by some pompous a - hole, many people with inferiority complexes, social misfits, psychopaths, and any one with issues realizes they can get away with coming down on these poor shlubs without fear of reprisal. Essentially no one is going to come to the rescue of the employee.

Anyone who has worked any length of time with the general public, esp. retail realizes quickly that they are like a lone soldier who has been dropped behind enemy lines. The difference is, the soldier is armed.

I think that if people who worked in customer service or retail type jobs were armed, the incidents of rudeness would vanish.

People will start realizing this precisely when they are not allowed to behave this way anymore. Sadly, it will probably never happen because it is more than likely (if you HAVE tor work, as most of us do) that it is not even up to you to allow or prohibit a customer from doing anything but is up to the employer; you can either abide by it or "don't let the door hit you on the way out".

Like I said, SAD. Now, when people start wising up, and collectively and overwhelmingly taking care of their fellow coworkers before their employers (yes I said BEFORE for all you corporate whores who think they are going to be millionaires someday - waiting for CEOs to die...).

Sounds like you did your part for your coworker. Probably your other coworkers did not/have not/will not. And your employer should give you and her every license to tell this customer what to go do with themself. If they don't, your employer is exploiting you (yes corporate whores, this is exploitation).

There is another side. If an employer does not give you the tools to make this woman happy with your company without her turning you into a door mat, then it is just another dimension to this exploitation.

Now, if you help this customer to the best of your ability, with all the tools at your disposal and she still acts like this, and you tell her/him where to go (with corporate support), he/she will think twice about acting this way towards anyone in the future.

If you are in pseudo-customer service (let's face it, this is corporate service) like a bill collector or something (especially if you like it), you are asking for this kind of treatment from 'customers' because your employer only gives you the tools to help 'clients'. You will find it hard for people to sympathize with you, anytime or anywhere; and I would recommend to such a person to find a new job.

Customer Service is one of the hardest jobs in the world. It takes a special person to deal with nasty Customers. The only advice I could give is to not take anything personal, which of course is easier said then done, because we are all human. If someone gives you crap, that is likely to ruin your whole day.

I think there are some very lucky people who learned early on NOT to take their bad days out on someone else.

Then, there's an extremely small portion of the population which does this consistently, but at some point each of these people has a revelation about his/her behavior and becomes a better person.

Unfortunately, then there's the majority -- the people who always berate others to make themselves feel better, and never learn to be better. I think karma comes around to bite them when they suffer from stress-related illnesses, or end up angry and lonely.

Some who put themselves above others may think they have some type a clout and can be rude just to show who they are and their status. Shamefully they don't have the insight how ridiculous they look and sound.

Perhaps those like that will fall from their own self built pedestals someday and realize they aren't so hot. I call these type of people, people with little to no character and as we all know... character makes the person.

Where you dealing with this customer over the phone? I worked in a call centre for awhile and noticed that people just think they can take things out on you cuz you are just like a disembodied voice rather than a real person to them.

(some people are pure cowards I know for a fact that they wouldn't dare be so rude to a person they don't know face to face)

I was once very rude to a girl in a store, when I had my kids in tow.........the look of horror on their face was enough for me as I got to the front door, I turned took a deep breath and went back and waited till I caught her eye and apologized to her for being such a cow and that it was me and NOTHING to do with her service, I had just been informed that a very very dear friend had died and all I wanted to do was get out the store and home..............so I apologized again and left.

Some days people just have so much on their plate that some one being an idiot [in their eyes] is about the last straw.

Now I only have to recall that look on my kids faces and ensure that I am as civil as I can be to any one helping me out in a store.

regards

Those type of people have never worked in retail, as a customer service agent. She has no idea o what it's like to be treated like that.