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Hardware or software problem? laptop wont do system restore?

The laptop worked ok bu was a bit tempermental. Then it started crashing. I decided to do a system restore which filed midway. After various at. tempts decided to do a reformat and start all over again. According to the manual there is a built in prog to do this- tried it it had 3 options, the last resort being a full reformat and restore to how it was when it was purchased. Of course that failed too- lots of missing files.

Of course we cant find the start up disc.

So took it to a certain puter shop and told them the problem. they then rang up and said the memory had burnt out cos the head sink had becomse dislodged and we needed new memory.

If I can access the built in restore prog - even if it fails midway- would you think this is due to a memory burn out or just the missing files it is reporting?

I would have thoguht that if the memeory was shot i would not even be able to access the restore prog

5 Answers

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  • Anonymous
    1 decade ago
    Favorite Answer

    Hi,

    I don't think that you have a memory problem but you do have a system problem, you need to do a clean install of windows again which is easy you just put the disk in and follow the instructions. hope this all helps you, and "Kick some Butt when you go and pick up your Laptop"

  • 1 decade ago

    since you may be formatting, read this

    Partition the Hard drive – reasons

    ========================

    Firstly C drive is compulsory for the Operating System (XP) (Vista), and you install all your programs on C drive.

    D drive is made for YOUR files.

    What you do is MOVE my documents to D drive.

    When you download music, videos, pictures from your camera or make any MS Office documents or save emails, you save it on D drive.

    The reason for this is to do with

    1. Hard drive failure - usually a failed hard drive will not boot, but can often be seen when hooked up as a slave.

    So when you get your new hard drive up and running, you can copy D drive from your old to your new. You haven’t lost anything.

    2. Virus. Normally virus are programmed to infect C drive. If you get a bad virus all that has to be done is format the C drive partition then re install you OS and programs from disks.

    You haven’t lost your personal stuff because its on D drive.

    3. Scanning your C drive for virus or spyware. These malware programs live on C drive. It is not necessary to scan D drive. It is a lot quicker to scan a small partition than a large hard drive.

    Now you can see the above is compromised by the fact that programs get updates and lots of programs are installed from the net. Therefore if you had to wipe out C drive it be hard to get it back to how it was.

    To remedy this we use Norton Ghost to image C drive and store the Image on D drive.

    (Vista requires a different version of Ghost).

    If you get a bad virus you just use the Ghost disk to boot up on, then copy the image stored on D drive back over C drive.

    It takes less than 30 mins to rebuild C drive.

    Also you may have this running on say a 250 gig HDD, and it fails. You buy a new 400 gig HDD and install both into you computer, the failed one as a slave.

    Using the ghost disk to boot up on, you partition the 400 C drive to 50 gig and the remaining to D drive. Then you repack C drive from the image. Then Copy your old D drive files to your new one. In a time of less than 1 hour and it’s all running. The image loads all the drivers, OS everything.

    Then you update new images of C drive every few months so that the one stored on D drive is not to out of date.

    On XP and Vista you create C drive to a maximum of 50 gig. It doesn’t need to be any bigger, even 40 gig is heaps. However if you have a HDD less than 100 gig then limit C drive to 30 gig. Even 30 gig is heaps, so don’t make C drive to big as you will not use it,

  • Anonymous
    1 decade ago

    don't think it's the memory. you had a virus and should never had tried to reformat and restore (especially without the orig disks).

    now, you need a new operating system and the full windows program. if you don't have the disks, you'll have to buy Win XP or Vista. b4 loading them, you'll need to FORMAT C:\ /s and get a functioning operating system on your computer.

    ps-you may still have the original virus so once you get a working system, go online to Trend Micro and do an online virus scan.

  • kacic
    Lv 4
    5 years ago

    you're utilising abode windows xp and have replaced too lots hardware for the utility key that xp makes use of to validate abode windows. replace it back to the unique hardware and it will artwork or reimage the tensepersistent with a clean setting up of XP and redo the code. next time do not substitute greater effective than between right here at a time... Motherboard CPU tensepersistent memory those all result the valid code xp makes use of. This device is a bad approach M$ used to stay away from robbery of utility.

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  • Anonymous
    1 decade ago

    Let me guess, is it Windows ME? 'One' (it's got hundreds) of its bugs is that the System Restore doesn't work

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