Warning to all GO Phone users?

I have just gotten off the phone with Kayla Ayres Agent ID KA368D. Not only was she very matter of fact, but she had no problem in telling me that I was "stupid enough" for buying my teenage son (who is 16) a pre-paid cell phone that comes with no guarantees regarding when AT&T decides to de-activate the sim card. Perhaps I should explain.

In September, I purchased my "chatty Kathy" of a son a pre-paid cell phone for emergency purposes only. This way, no matter what, his father and I could reach him. To our surprise, he did great in using that phone for its intended purpose. Ten minutes lasted all the way up until the expiration date. Those minutes were due to expire on 12/9. So that day, I picked up a pre-paid card. He added the minutes, they were accepted, and then he texted me to let me know he'd put them in. Later that evening (it's still 12/9 mind you), AT&T de-activated the phone. I called and I was informed that I would now have to go and purchase another sim card because I waited too long to add new minutes. I asked why I was never told that and I was told that I should have been given it in a recording. I informed her that I had never heard this recording and was told that my son should have. I then asked to speak to a manager. After being put on hold for over six minutes, the manager never came. Instead, Ms. Ayres came back on and argued that we never added minutes. When I informed her of the date they were added, she put me on hold again. When she came back on, she acknowledged the new minutes but informed me that there was no guarantee on what time the de-activation will take place. It could be anytime within 24 hours of that expiration date. She also explained there was nothing she could do until I went out and purchased another sim card. I was outraged. I asked to know where does it explain this in the booklet that came with the phone and she became rather rude and told me that it doesn't have to and that it was my fault for being stupid enough to give a prepaid phone to a teenager.

Since this phone call, I have taken this up with our local "trouble shooting" segment of our local TV station. I have filed a complaint with the FCC, who does regulate Wireless Telecommunications and I will post a blog everywhere and anywhere I can find space until I get some sort of resolution to this. If anyone else has encountered this same sort of problem with AT&T, I suggest you do the same before this becomes the "norm" for them. Forcing a consumer to purchase additional products just to keep the products they purchased working as promised is against the law!