Canaan printer- wrong cartrige?

There are a few possible causes to this problem.

One of which may be the contacts on the printhead (where the cartridge contact ribbon connects to) have become contaminated.

*If you're not comfortable doing this yourself, take the printer to an authorized repair depot.*

Try this:

1) Remove the cartridges.

2) use a pencil eraser to GENTLY rub the electronic contacts on the cartridges and the cartridge carriage. (where the cartridges sit when in use.)

Though I suspect yours is the first issue, alternatively, you may receive this error if the print head is completely clogged.

To clean the print head:

1) Remove Cartridge

2) Unplug the AC Power Cord

3) Hold down the RESUME button

4) Release RESUME after plugging in the AC Power cord.

5) Press the RESUME once within 5 seconds and release the RESUME .

6) Press and HOLD RESUME for two seconds or more and release it.

7) Press and HOLD RESUME for two seconds or more and release it.

8) Unplug AC Power Cord to set data.

If the above procedures don't work for you, the print head may need to be replaced. If that's the case, it might be time for a new printer.

Be sure to check out the help page at Inkjet Oasis for preventive maintenance tips and additional resources for removing ink clogs.