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Batteries possibly frozen, shouldn't I be eligible for a claim?
I had ordered 2 replacement laptop batteries from a supplier. The delivery was made to my home address while I was away for the day. When I came back, I found the package outside my front door in the freezing cold. When I opened it, the batteries were cold and slightly swolen. Although they indicated a charge, I am concerned that the life span of the battery could be considerably reduced. I called the shipping company, and they said that because my supplier shipped it and indicated no signature required, they can just leave it on my door step, and said I would likely not be covered in a claim. I told the lady that was ********, and asked why they defined a delivery as just leaving a package out in the open. They said that all shipping companies do that. Shouldn't I have a valid claim for delivery of damaged goods?
4 Answers
- 1 decade agoFavorite Answer
Yes if it was shipped to you (your name on the box), they were pay to give to YOU, and because it was not deliver to you, you can even denied getting the package at all. Of course if you haven't acknowledge getting it to the company or carrier. Still thats ground for a claim, maybe you just need be a bit of an A-Hole to carrier, so that they will patch to someone who can really help you.
- Anonymous1 decade ago
The "battery in the freezer" idea was great for the old Alkaline batteries, but that plan won't work for Lithium-Ion batteries, which is what laptop batteries are these days.
I would take up my complaint with whatever company delivered the items. If it was a courier such as UPS... then they should be questioned as to their practices... if there was no insurance on the shipment... or a signature required you may not have much to go on. But give it a try, see what happens.
GOOD LUCK!
- Hannah's GrandpaLv 71 decade ago
they should be fine, as long as you never stuck them in the microwave to thaw them out.
but if they are damaged as a result of the delivery, then the delivery company is liable.
Source(s): jcms - 1 decade ago
The batteries should be fine, honestly; it is an old trick to place batteries in your freezer to prolong their life. We have always frozen our batteries.
