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Sisters computer corrupted by spyware.Cannot open up Spybot or Adaware programs to clean computer?

Sis' comp filled with spyware and errors pop up all over the place. RUNDLL errors with endings like ngbcpojs.dll and flntjpbckql.drv. In safe mode rght now,dwnlded ccleaner, spybot, etc but computer wont let me open them up. Cannot open up half of files on computer not even Help and Support.

I don't have access to her backup discs at the moment.What can I do to try to get this comp to work in the meantime?

Thanks

5 Answers

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  • 1 decade ago
    Favorite Answer

    Call the computer company it's through and ask them. My advice is to do a total destruction of the computer, it's like F11 or something before it totally starts. She might lose some programs, but better to lose some programs, then the whole computer itself. If you decide to destruct her computer, make sure the ONLY things plugged in are the mouse and keyboard and monitor obviously, everything else must be unplugged.

  • ?
    Lv 4
    5 years ago

    hummm... in case you're employing limewire, frostwire, or ares you could desire to uninstall this technique immdeiately. additionally, sounds like u have been surfing with out internet secure practices secure practices, sorry pal yet abode windows firewall doesnt decrease it. if u used avg and adaware you have particularly lots used the appropriate unfastened classes to repair the region. you stated that u scanned with those classes yet its no longer helping. hummm.... attempt ultimate all your classes, then test with avg and adaware. if it doesnt bypass away re-boot and bypass into secure mode then test with em lower back. i've got faith you have put in some thing that jacked you up, some thing that u have faith. if no longer something above works your in ordinary terms different option may well be to apply the restoration cd that got here with your pc or to get a abode windows cd and reformat the strain. oh, dont delete the device 32 folder, thats the dumbest element i ever heard.

  • 1 decade ago

    Use windows defender if you have. If not, download it or try PC tools antivirus. Those are free ways to delete malware. Be sure to turn off internet connection before you scan until scanning and removal is done.

  • Anonymous
    1 decade ago

    thats impossible you can't open spybot in safe mode. choose the safe mode. not the one that has networking. i also suggest you to do system restore and run spybot.

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  • Anonymous
    1 decade ago
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