how would you have handled this as the store ,,or custemer??

Question

a friend of mine went to (best buy) to get a new computer 
he told the salesman he needed the computer to connect wirelessly the salesman assured him it had a wireless card in it so he bought it ------ when he got it all set up he found the wireless didn't work so he went back to (best buy) only to find the computer didn't have a card in it of course he was upset he started to make noise to the computer geek people there there fix was to offer him a new card to install in his computer thier words " would you accept one off the shelf" he said yes thinking he had solved his problem he left the store only to get stopped at the door and arrested for shoplifting his court case is in August

77Impala · Accepted Answer

I as the customer would have made sure to get the person to ring up the item, input to the register that this item is promode, and have the reciept to show at the door incase the alarm went off. I would not have left without a reciept period.

Your friend's mistake was not getting a reciept, I am sorry to hear of his situation, I hope it works out for his favor.

The Phlebob · Answer

As the store, the purported solution would have been a good one if two things were true:

1. The card's anti-theft chip had been deactivated before he tried to leave and,
2. Someone with the authority to both authorize the card and have its anti-theft chip deactivated had made the offer.  "Geeks" can't do that.  Even the head geek probably can't. It's likely only the store manager can.

As the customer, regardless of whether or not he's telling the truth, he did a very stupid thing by trying to take the card out of the store without going through the checkout, etc., etc.

Sorry for your friend, but he's got a real uphill battle winning this one.

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how would you have handled this as the store ,,or custemer??

2 Answers