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HP laser printer leaving black lines and extra print on pages. What can I do?
This HP laser printer worked fine until I put in the new toner cartridge. Now it leaves black lines and it even reprints some of the text in a different spot on the paper. For instance, I printed something with a letterhead. About half way down the page you can see the letterhead in the background. I have some paper path cleaning sheets that I have used several times but it doesn't seem to help. When I pull out the toner cartridge and look at the roller it looks clean. I even wiped over it with a paper towel and didn't get any black on the paper towel. Is it just a bad toner cartridge or is there something I can do to get it to print clearer?
5 Answers
- Denver AlLv 71 decade agoFavorite Answer
Most likely it is the toner cartridge that is the problem since it is the most recent thing changed and your problem started shortly afterward, and if it is a recycled cartridge then the odds are even greater. But, it could also be your fuser that is doing this. The problem is that a residual image is being left on either the toner cartridge drum or the fusing roller.
What you can do to determine where the problem is, is to start a print job then open up a cover to stop the print midway thru and look to see if it has printed far enough on the page where it should show the secondary image (if not, try again and wait just a second longer). If the second image is present before it reaches the fuser, then it's the toner cartridge, if not, then it's the fuser assy. Make sure to carefully remove the piece of paper so as not to leave any torn pieces behind and pull it out in it's normal direction of travel thru the printer.
If you have your old toner cartridge available and it can still produce some kind of print, you might try it to see if the problem is still there or not. If it is, then it's your fuser, if not then most likely your toner cartridge.
Best of luck.
- Richard JLv 71 decade ago
I don't know if this will work or not, only takes a minute and doesn't change anything in your computer
You may still have a print that wasn't completed in the printer memory
Start
Settings
Administrative tools
Service
Scroll to the print spooler, highlight and click stop
Now, go back and click restart
restart your computer and see if that helped, good luck
- Anonymous1 decade ago
either change the toner or align & clean the printer cartridges.
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